1. Introduction & Scope
Welcome to SportMarket. This Privacy Policy ("Policy") explains what information is collected when you use the SportMarket platform, how that information is processed, and the steps we take to protect your privacy.
This privacy policy applies to the SportMarket website, mobile app, and all associated services. By using our platform, you are considered to have accepted this policy.
If you have any difficulty reading this policy or have questions about anything in it, contact our support team — they'll walk you through it all in plain language.
2. What Information We Collect
SportMarket only collects information that is necessary to operate the platform and keep you safe. We do not ask for anything beyond what is required.
Information collected at registration
- Full name (as per national ID)
- Mobile number (linked to Mobile Pay/Nagad/Rocket)
- Date of birth (for age verification)
- Email address (optional)
- Password (stored in encrypted form)
Information collected during KYC verification
- Scanned copy of National ID (NID) or passport
- Selfie or live photo (for identity verification)
- Proof of address (if required)
Automatically Collected Information
| Data type | Why It's Collected |
|---|---|
| IP address | Security and fraud prevention |
| Device Information | Login security and compatibility |
| Browser Type | To improve your page experience |
| Session Duration | Responsible Gaming monitoring |
| Transaction history | Financial security and auditing |
| Gaming History | Bonus processing and support |
3. How Your Data Is Used
SportMarket uses your information solely for the purposes listed below. It is never used for anything beyond that.
- Account management: Login, password reset, and identity verification
- Payment processing: To process deposits & withdrawals
- Security: Prevention of fraud, money laundering, and multiple accounts
- Customer Support: Help resolving your issues
- Notification: To inform you of bonuses, promotions, and important updates
- Legal Liability: To meet regulatory requirements
- Platform development: To improve the overall user experience
4. How Long We Retain Your Data
SportMarket does not retain any data longer than necessary. The retention periods for different types of information are outlined below:
| Data type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 years as required by law |
| KYC Documents | 5 years after account closure |
| Gaming logs | 2 years |
| Support Chat | 1 Year |
| Cookie data | End of session or up to 12 months |
Once the retention period expires, data is securely deleted or anonymized.
5. Who Your Data Is Shared With
SportMarket does not sell your personal information to third parties. However, certain information may be shared in the limited circumstances outlined below:
Payment Processors
Only the minimum required information is shared to process transactions via Mobile Pay, Nagad, or Rocket. These providers operate under their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play and Evolution Gaming receive only the minimum data needed to run the games. They never see your identity — only an encrypted ID is used.
Legal Authorities
We may be required to disclose information under legal obligation if a valid court order or government directive is received. In such cases, we will endeavour to notify you in advance wherever possible.
6. Cookie Policy
The SportMarket website uses cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.
Types of Cookies We Use
- Essential Cookies: Used to maintain your login session and ensure security. Disabling these cookies will prevent the site from functioning properly.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To understand which pages on the site are most visited — all data is anonymous.
Cookie Controls
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause issues with login or payments.
7. Your Rights
SportMarket believes every user has full ownership of their personal data. The following rights are yours, and we respect each one:
- Right to Access: You can find out what information we hold about you
- Right to rectification: You can request corrections to any inaccurate information
- Right to Erasure: You can request deletion of your data after account closure (full deletion may not always be possible where legal obligations apply)
- Right to portability: You can request a copy of your data
- Right to Object: You can object to the use of your data for specific purposes
- Marketing opt-out: You can opt out of promotional messages
8. Child Protection Policy
SportMarket strictly prohibits anyone under the age of 18 from using the platform. We take specific measures to ensure the privacy and protection of minors.
- Age verification is mandatory at registration
- A government-issued ID may be requested if there is any doubt
- Any account registered by someone under 18 is closed immediately
- No personal data from minors is knowingly collected
If you become aware that a minor is using SportMarket, please notify us immediately.
9. Our Data Security Measures
SportMarket protects your data with international-standard cybersecurity measures.
- SSL/TLS encryption: All data between your browser and our servers is encrypted
- Password Hashing: Passwords are never stored in plain text
- Two-Factor Authentication: An extra layer of security at login
- Firewall & Intrusion Detection: Round-the-clock protection against cyberattacks
- Regular Security Audits: Tested by third-party experts
- Restricted Access: Only authorized staff can access relevant data
10. Changes to the Privacy Policy
SportMarket may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision.
- A banner notice will be displayed on the site whenever significant changes are made
- An SMS will be sent to your registered mobile number
- 7 days' notice before changes take effect
- Continued use of the site after any changes constitutes acceptance of the updated policy
For significant changes, we may ask for your consent again.
11. Contact & Complaints
Contact us for any privacy-related questions, complaints, or requests:
- Email: support@sportmarket.best
- Live Chat: Click the chat icon in the bottom-right corner of the website
- Response Time: Usually within 24–72 hours
We take every complaint seriously and conduct a thorough review. The SportMarket privacy team is always here for you.
Every transaction and personal detail you share is protected by 256-bit SSL encryption — the same technology used by banks and government agencies.
SportMarket does not sell your data to marketing companies or data brokers. This isn't just a statement — our business model doesn't depend on it.
What data we hold, why we hold it, and how long we keep it — it's all clearly set out on this page. Nothing is hidden.
SportMarket follows international GDPR privacy standards. Your rights are fully upheld — from requesting a copy of your data to having it deleted.
Requests to view, correct, or delete data are completed within 30 days at the latest. In most cases, it takes considerably less time.
If a security incident occurs, you will be notified within 72 hours. We don't hide issues — we resolve them quickly.
Your data is secure — get started with peace of mind
Your privacy is our top priority at SportMarket. Play in a secure environment and enjoy Sports Betting with peace of mind.
For 18+ only. Please gamble responsibly.