1. What responsible gaming actually means
Responsible gaming means keeping gaming as a normal part of life's entertainment — where you stay in control. At SportMarket, responsible gaming means playing for fun while staying within your own limits.
Online gaming and Sports Betting can be a great source of entertainment. Placing a bet on a cricket match or enjoying a casino game isn't a problem in itself. It only becomes one when it turns into a habit that starts to negatively affect other areas of your life.
The core goal of SportMarket's responsible gaming programme is to give every player a healthy, positive gaming experience. Whether you win or lose — we want you to feel good.
Core principles of responsible gaming
- Gaming is for entertainment, not income
- Only play with money you can afford to lose without it affecting your life
- Don't chase losses by placing bigger bets after a losing streak
- Never use gaming as a way to escape stress or emotional pain
- Always put family, friends, and work ahead of gaming
2. Warning signs of problem gaming
We don't always recognise when gaming has become a problem. Check yourself against the signs below:
Financial Warning Signs
- Spending beyond your budget
- Chasing losses with more bets
- Borrowing money to play
- Cutting back on daily expenses to fund your gaming
- Hiding money from family
Emotional signs
- Feeling restless or irritable when not playing
- Constantly thinking about gaming
- Unable to stop gaming
- Losing puts you in a very bad mood
- Unable to enjoy yourself without gaming
Social signs
- Spending less time with family and friends
- Lying about gaming
- Avoiding social events
- Difficulty focusing on work or studies
- Experiencing relationship strain
Behavioral signs
- Staying up late to play
- Eating less and sleeping less
- Playing beyond your set time limit
- Repeatedly raising your limits
- Hiding your gaming from others
3. Assess yourself
The questions below will help you get a clearer picture of your gaming habits. Answer honestly — this is just for you.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set. To increase a limit, a 7-day waiting period applies.
Decide in advance how long each session will be. When the time is up, you'll receive an automatic alert and the session will end.
On-screen messages will appear at regular intervals showing how long you've been playing and how much you've won or lost — keeping you aware and in control.
Temporarily suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during the break — giving you the space to clear your head.
Close your account completely for anywhere between 6 months and 5 years. During this period, no new accounts can be opened and all marketing will be suspended.
Once you've lost a set amount, your session will automatically stop. This is the most effective way to keep financial losses in check.
5. How to Set Your Limits
Log in to your SportMarket account to set your gaming limits with ease. Follow the steps below:
6. Self-Exclusion
If you feel you need a complete break from gaming, self-exclusion is the most effective step. This feature is completely free on SportMarket and available to use at any time.
Self-exclusion period
- 6 months: If You Want to Take a Break for the First Time
- 1 year: For a long-term break
- 3 years: If You're Experiencing Serious Issues
- 5 years or permanent: If You Want to Stop Completely
What happens during self-exclusion
- Account login will be disabled
- You will not receive any promotional messages
- Any new account opened will be closed
- Any remaining balance in your account will be returned to you
- Option to reactivate once the exclusion period ends
7. Parental controls & underage protection
SportMarket strictly prohibits anyone under 18 from using the platform. As a parent or guardian, here are some steps you can take to keep your child safe:
- Use parental control software on your device
- Use your router settings to block access to gaming sites
- Never share your SportMarket account password or login details with anyone
- Have an open conversation with children about online safety
- If you suspect something, let us know — we'll look into it
If you suspect a minor is using our platform, please notify us immediately at support@sportmarket.best.
8. Where to get support
You don't have to face a gaming problem alone. SportMarket and various support organizations are ready to help.
SportMarket Support
- Live Chat: Talk to Us 24/7
- Email: support@sportmarket.best — response within 24 hours
- Responsible Gaming Team: Our expert team is always ready to help
Professional support
Gaming addiction is a health condition, and seeking professional help is completely normal. Speak with a mental health professional or counselor near you. Let someone close to you know — their support can make a real difference.
9. Tips for safe & enjoyable gaming
Responsible gaming isn't about not playing — it's about playing smart. Follow these habits to keep gaming enjoyable:
- Set your budget first: Set aside a fixed amount for gaming at the start of each month. Once it's gone, stop.
- Set a time limit: Decide how long you'll play each day and set an alarm.
- Take a break: Take at least a 10-minute break every hour. Get up and move around.
- Keep a cool head: Don't play when you're angry, upset, or under the influence of alcohol.
- Accept losses as part of the game: Losses are part of gaming. Don't chase them or place more bets trying to win back what you've lost.
- Keep a gaming diary: Keep track of how much time and money you're spending. Review it once a month.
- Keep Other Hobbies: Don't let gaming be your only hobby. Pick up a book, play a sport, or spend time with family.
- Treat Winnings as a Bonus: Play for fun, not to win. A win is a bonus — a loss is fine too.
Play Responsibly, Enjoy With Peace of Mind
Your wellbeing and safety are our top priority at SportMarket. Register today and enjoy gaming responsibly with our full suite of responsible gaming tools.
For adults 18+ only. If gaming is becoming a problem, please seek help.